Refund policy

EXCHANGE AND RETURNS

If you are not completely satisfied with your purchase you can simply return the item(s) to us in their original condition within 14 days of receipt. We will issue an exchange or refund upon receipt and examination. Items should be returned in their original condition with their label tag. Shipping and return postage is down to you, with customers outside the EU responsible for all duties and taxes. Please return the items in a safe and securely packaged box or bag via COURIER ONLY (IE: DHL, UPS), with the original sales receipt. Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. We recommend that you send your return only via a secure and traceable courier who can insure your parcel. You are strongly encouraged to obtain proof of posting and keep it safe.

Return orders should be sent to the following address:

Silvia Astore
Box up
Via S. Maurizio Al Lambro 19,
20099 Sesto San Giovanni - MI Italy

Please make sure that your items are returned back to us new, unused and with all the garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to you. Please contact our customer care team at info@silviaastore.com if you have more questions.

REFUND

Your refund will be credited to the original payment method you used. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.

Please note that refunds may take up to 10 working days to show on your account due to differing processing times between payment providers.

• Refunds are eligible on full priced styles only. 

• Full price items can be returned for credit note, size exchange or refund. Credit notes will be issued for the full amount, while refunds will be deducted of the transaction fees.

• Sale items are not eligible for a refund. All discounted styles marked as “sale” on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a credit note or size exchange.